Office 365 Engineer/Architect
Job Location
From Home
Published By
Gensol Inc
Type of Job
Full Time
Published Date
May 22, 2023 at 9:30:00 PM
About the job
Generic Solutions, Inc. is looking for a Office 365 Engineer/Architect with a Master's degree, or equivalent, in Computer Science, Engineering (any field), or related discipline. The Workplace Technologies 365 Engineer will primarily be responsible for designing, implementing, maintaining and supporting all components of the Office 365 environment. This role will serve as the subject matter expert for Office 365 and will assist in the design and implementation of the Office 365 governance. This role also acts as the subject matter expert (SME) for legacy on-premise productivity applications.
List essential functions in order of importance; include percentage of time spent performing each function (total should equal 100%) Main responsibility – 90%
• Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management (20%)
• Webex Room Kits, Microsoft Teams, Crestron conferencing room systems. This also includes design, hardware/software evaluations, monitoring and troubleshooting
• Collaborate with subject matter experts and escalation managers when additional support is needed
Requirements
7+ years’ experience in the Information Technology field.
5+ years supporting Microsoft Office 365 and/or Microsoft server technologies (e.g. Exchange Server, SharePoint Server, and/or OneDrive) Education Required Desired.
Act as the tier 3 technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management.
Webex Room Kits, Microsoft Teams, Crestron conferencing room systems. This also includes design, hardware/software evaluations, monitoring, and troubleshooting.
Collaborate with subject matter experts and escalation managers when additional support is needed.
Work hand in hand with architects and engineers to design Office 365 solutions.
Intimately understanding of Networking Technologies (WiFi, DNS, DHCP, VLAN’s and VPN troubleshooting.
Maintain technical knowledge in the industry with internal/external training to improve performance and develop a specialization.
Understanding of Office 365 Suite and subscription plans.
Active Directory & Azure Active Directory.
Strong experience with Microsoft Intune/SCCM/JAMF Additional responsibilities.
Maintain technical knowledge in the industry with internal/external training Additional responsibilities.
Thorough knowledge of legacy Office applications to include Word, Excel, OneNote, PowerPoint, Skype/Teams, OneDrive for Business, Publisher, etc.
Experience with Agile is preferred (DevOps, SCRUM).
Excellent written and verbal communication skills.
Location: 12200 Ford Road, Suite. 484, Dallas, TX.
This job may require some travel in the US with expenses paid by the employer. 40 hrs. per week. Applicant must be authorized to work in the United States. Send resume to Generic Solutions, 12200 Ford Road, Suite. 484, Dallas, TX 75234 or email hr@gensolinc.com.
Benefits
About us
Generic Solutions Inc. is an Information Technology solutions and services provider committed to helping companies worldwide improve their business processes. This we do by delivering IT solutions such as Business Infrastructure Services, Business Process Outsourcing (BPO), and App Development services. Know more about us at https://www.gensolinc.com/about
Address
12200 Ford Road, Suite. 484, Dallas, TX